FAQ
What health measures are taken during Covid?
To preserve your safety, we respect the following measures:
- Disinfection of all equipment before / after each rental
- Offer of helmet covers if needed
- Wearing a mask when handing over the bikes outdoors
- Provision of hydroalcoholic gel
What are your cancellation policy?
This year, our cancellation policy is particularly flexible:
- Up to 24 hours before the start of the rental period: full refund
- Same day: no refund
- For groups, please refer to the cancellation conditions agreed upon beforehand.
- For the services with guide, the cancellation must be done at least 72 hours before the date of the rental.
To cancel, contact us by phone at 06 37 16 13 84 and confirm by email at contact@nomadbike.fr quoting your booking reference.
Where is your rental base located?
We are located at the edge of the lake, on the commune of Talloires (at about ten kilometers from Annecy). Our base is close to the cycle track and is ideally placed to start your bike ride. Here is our address:
Lake Angon Space
228 route du ponton
74290 - Talloires
GPS coordinates: 45.82936599610887, 6.219145715341435
Can we reserve bikes in advance?
Yes, you can book your bikes online for a day or more. If you want to rent for half a day, go to our rental base in Talloires without reservation.
La réservation est à effectuer au minimum la veille avant 22h sur notre page : Louer des vélos. Les tarifs dégressifs s’affichent automatiquement en fonction de la durée choisie.
What are the conditions for free home delivery?
Nous offrons la livraison des vélos à domicile pour une location de deux jours ou plus, sur les communes de Menthon-Saint-Bernard et Talloires (hors Montmin, livraison des vélos entre 8h et 9h le jour de la location). La réservation doit être effectuée au plus tard à 18 heures la veille de la livraison. En période de forte affluence, nous ne pouvons pas toujours honorer toutes les demandes de livraison. Dans ce cas, nous vous contacterons afin de trouver une solution.
How many kilometers is the tour of the lake of Annecy ?
The complete tour of the lake is 40 kilometers long, with a very flat relief. The 300m of difference in altitude are concentrated on the coast of Talloires, and the rest is only pleasure! It is advised to go around the lake clockwise to be closer to the water. Find the itinerary and the map of the bike path on our page Bike routes.
How long does it take to cycle around Lake Annecy?
The question here is whether you really want to enjoy this magical place, or just drive around without stopping. Most people drive between 15 and 25km/h so count on 2 to 3 hours. But it would be a pity not to discover the lake more quietly: its numerous beaches and its turquoise water, its natural reserves, its restaurants and bars by the water, its museums, historical monuments, typical villages... the possibilities are endless!
What is breakdown assistance?
For all rentals, we offer a breakdown service in case of a puncture, breakage, fall... Wherever you are around the lake, the mechanic will be able to find a solution and even repatriate your bike if necessary!
What is the autonomy of your electric bikes?
Autonomy depends on many factors:
- type of course more or less hilly
- selected level of assistance
- cyclist's weight
- wind
- type of driving
The actual range of our bikes can vary from 50km to 100km depending on the factors listed.
You are responsible for managing your drums, so play it strategic!
How long can I rent a bike from NOMAD BIKE?
The minimum rental period is half a day, up to several weeks.
We offer reduced rates from 2 days of rental!
Will my credit card be charged when I make a reservation?
Le montant total de la location est effectivement prélevé dans les 24h après votre réservation. Une caution est également effectuée (non débitée) lors de la récupération des vélos. Vous avez la possibilité d’annuler sans frais au minimum 24 heures avant le jour de location. Voir détails dans nos Conditions Générales de Location.
What payment methods are accepted?
The accepted means of payment are credit card, cash and vacation vouchers. In the case of a reservation with cash payment, we will still need to keep a credit card number to validate the deposit. Do not hesitate to contact us by phone in this case.
What happens if I return the bike late?
Rentals are to be dropped off at the agreed upon time, or show proof of a prior request for an extension. For late arrivals without notification, we reserve the right to charge the following fees:
- From 30 minutes to 2 hours late: 50% of the total rental amount to be paid
- More than 2 hours late: 100% of the total rental amount to be paid
What happens if my bike is lost, stolen or damaged?
Every renter is personally responsible for any damage, theft or loss of the rented equipment and its accessories. Damage/loss charges are payable after the return of the rental equipment. In the unfortunate event of a stolen bike, it is your responsibility to report it to the Police and provide us with a copy of the report.
So remember to secure your bike by attaching it to the frame at a fixed point.
Do you have group prices?
Bien sûr ! Pour un groupe à partir de 8 personnes, une réduction de 10% vous est offerte (paiement unique, et hors réservation avec livraison).
Is there a weight limit for the person?
The components we have selected as well as our frames are designed for a maximum load of 100 Kg.
Do you have insurance?
NOMAD BIKE has a professional insurance in case of equipment failure. Note that all the equipment is maintained and checked by a Cycle Technician. All renters must have a personal liability insurance.
From what age can I transport my child in the baby seat or in the trailer?
Baby carriers are suitable for children from one year to 4/5 years (9-22 kg), who are able to sit up on their own. The trailers are used for the same ages. The ones we offer can carry 1 to 2 children, up to a maximum weight of 45kg.
What size bike fits my kids?
20-inch bike: 1.20 to 1.35m (6-8 years old)
24 inch bike: 1.35 to 1.45m (9-11 years old)
26 inches bike : 1,45 to 1,55m (+12 years old)
Discover also our electric bike adapted for children from 1,30 m to 1,45 m (9-11 years old).
What is NOMAD BIKE's environmental policy?
NOMAD BIKE's main mission is to encourage the use of bicycles as a real means of transportation, and not just as an "activity". Here are the main axes followed in our environmental policy:
- Participate in the 1% for the Planet association as soon as the company is created
- Subscribe to a French green electricity supplier (Planète Oui)
- Recycling batteries from electrically assisted bicycles via the Corepile organization
- Guarantee quality and durable products to customers: SCOTT bikes, Schwalbe tires, dynamo lighting, etc.
- Favouring local partners and suppliers: printers, web agencies, producers etc.
- Minimize and sort waste: reuse of paper, recycling, reusable bags etc.
- Favour ecological cleaning and office automation products: reconditioned equipment, recycled paper, biodegradable products, etc.
- Reduce the ecological footprint of the internet: Ecosia search engine, sorting of emails etc.
- Maximize personal cycling
... and above all, progress every year!
